Dr.
Hudson was presented with a prestigious award last week by the University of
South Carolina’s Research Office. He was recognized as one of eight
Breakthrough Leaders in Research university-wide. Recipients were given the
award not only for their research contributions but also for their efforts
above and beyond their funded research, such as community outreach and support
of graduate students. Dr. Hudson is pictured below speaking at the Breakthrough
Awards Dinner held at the Capital City Club in Columbia, SC on April 24. The
evening celebrated the achievements of both USC’s Breakthrough Leadership in
Research award recipients, and the Breakthrough Star award winners
The Richardson Family SmartState Center of Economic Excellence in Tourism and Economic Development was established in 2010 with a specific goal to encourage research directly applicable to tourism in South Carolina.
Sunday, April 27, 2014
Thursday, April 24, 2014
Raising Awareness to Benefit SC's Tourism Industry
Friday, April 18, 2014
Like Father like Son
Dr. Hudson was in Denver this week attending the Great Western Travel & Tourism Research Association Conference. This morning, he presented a paper with his son Rupert, a senior in the International Business program at the Moore School of Business. The paper was about the use of social media in music festivals, the duo finding that social media has a significant affect on emotions and attachments to festival brands, and that social media-based relationships lead to desired marketing outcomes such as positive word of mouth. It has been an exciting week for Rupert. Not only was he presenting at a top academic conference, he also received an award at the annual USC Awards Day ceremony, started his own record label – Scenario Records, and was offered a job in New York with an up-and-coming music company called Gigit. His Dad of course taught him everything he knows.
Thursday, April 10, 2014
The Perfect Hotel Restaurant – and it's in Florence, South Carolina!
The bar in Victor's Bistro |
Imagine
my surprise to find evidence of this trend last week in Florence South
Carolina. I was there doing some research looking at the potential for tourism
development in the Pee Dee region, and I was blown over with what I found. I
stayed at the Hotel Florence, a
relatively new boutique hotel in the revitalized downtown district. The
49-bedroom hotel is made up of three of Florence’s historical buildings that
have been renovated to create one space of 35,500 sq. ft. The old Schofield
Hardware structure is the main hotel building, which includes the hotel lobby,
guestrooms, and the hotel restaurant Victor’s
Bistro.
Victor’s
has been an integral part of the Florence community for almost 15 years.
Awarded “Best of the Pee Dee: Fine Dining” for the past 8 years, Victor’s is
recognized as one of the area’s most upscale and elegant restaurants. Tim
Norwood, a native of Darlington, South Carolina, purchased Victor’s Bistro in
2003. Tim graduated from Francis Marion University with a degree in political
science, and has been an active member of the Florence community for many
years.
The
restaurant moved into the Hotel Florence last May, bringing with it a host of
experienced personnel including Steve Gibson as General Manager and George
Floyd as Operations Manager. The pair were headhunted from Columbia where they
had both been working for many years in the fine dining sector. “It’s really
exciting to be here,” says Gibson. “People here say they are looking for a lot
out of us all. We’re supposed to be the best. We’re doing this by taking advice
from guests and improving the experience for everybody.” With a background at
Columbia’s trendy Motor Supply Company and Ruth’s Chris, Floyd came to Victor’s
last March to help with the renovation and transition. “It’s been really neat
the number of local people who’ve come in and said ‘Gosh, we’ve come into New
York City!’” says Floyd. “But when people from New York and Boston and
Chicago come in and say the same thing, that’s when it really hits home.”
With
its upscale décor and ambiance, first-rate food, mellow musical entertainments
and meticulous service, Victor’s and the Hotel Florence are the cornerstone of
the downtown revitalization project. Can’t wait to see how the forward-focused
area progresses!
The Sun Rises in the...South?
Sun Rising in Georgetown,SC |
Wednesday, April 9, 2014
Feeling Dizzy
Statue dedicated to Dizzy Gillespie in downtown Cheraw, SC |
Monday, April 7, 2014
Final Report from Bluffton Branding Project Released
In May 2013, the town of Bluffton, located between big sisters Savannah, GA and Hilton Head Island, SC, embarked on a partnership with Rawl Murdy Associates of Charleston SC and USC Columbia/Beaufort to strengthen their tourism and economic presence in the Lowcountry through rebranding efforts that would distinguish them among their neighbors. With both a magnificent past and a magnificent future, the town wanted to capture the quaint small town feel of their community and highlight the town's economic development. The research team used mixed methods data collection methods. They conducted 36 in-depth key stakeholder interviews, facilitated 4 community Charettes with over 100 individuals in attendance and collected 624 surveys targeting visitors, residents, local leaders, business owners and potential business owners. The culmination of the data has led to the development of the Heart of the Lowcountry brand that will be viewed through a variety of media outlets including radio, TV, social media, print and billboards. To access the full report, click below:
http://www.hrsm.sc.edu/CoEETourismandED/PDFs/BlufftonReport.pdf
The Masters of Customer Service
It is Masters week in Augusta Georgia,
and spectators from all over the world will experience top-notch customer
service. And not just because we have over 500 of our students working there
for the duration of the tournament. The strong customer service philosophy was
instilled years ago by a man called Cliff Roberts. The tournament was conceived,
nurtured and run for nearly forty years by Roberts, and more than three decades
after his death, the Masters still operates as if he were at the controls. Customer
service excellence was the guiding principal behind Robert’s perfectionism and
his conception of almost every aspect of the club and the tournament. His
practice of calling spectators ‘patrons’ was a reflection of his belief that
the purpose of the club during Masters week was to serve the people whose
support had made the tournament possible in the first place.
The Masters is still viewed almost universally as the best-run golf tournament in the world, if not the best-run sporting event, and it has maintained its standing without acquiring the modern trappings of success. Spectators can still buy lunch for half the price of any other tournament, because Roberts believed that anyone who had to travel hundreds of miles to watch a game of golf ought to be able to buy a decent meal at a decent price. Teams of uniformed workers constantly clean up after spectators because Roberts felt that litter detracted from the beauty of the course and the dignity of the event. In fact, the cups and sandwich bags are green, making them nearly invisible to television cameras – a major issue with Roberts. Members still wear their green coats all week, as they have done since 1937, because Roberts felt that knowledgeable sources of information ought to be easily identifiable to spectators in need of assistance.
Friday, April 4, 2014
Pearls of Wisdom
Dr. Hudson interviewing Pearl Fryar of Bishopville |
Dr. Hudson interviewing Pearl
Fryar at his Topiary Garden in Bishopville
A few years ago, we examined opportunities for tourism development
in the Pee Dee region of South Carolina, and results showed limited brand
recognition and a need for innovative marketing to increase awareness of the region
as an attractive place to visit. So building on this previous work, the Center
recently won an Economic Development Administration grant to establish a brand
identity for the Pee Dee, a region plagued by high poverty and unemployment,
low educational levels, and a high number of dislocated workers. The first
stage of this research will focus on establishing the core values of the Pee
Dee, and so the team has just started conducting interviews with key
stakeholders and decision makers in the area.
The first interviewee in this project was the charismatic Pearl Fryar from the Pearl Fryar
Topiary Garden in Bishopville. Pearl started work on his garden in the 1980s,
and has since appeared in numerous television shows, including the documentary A Man named Pearl. Today, visitors come
from all over the world to meet Pearl and to see his garden. “We had 15,000
visitors last year from as far away as Japan, Australia Germany, Sweden and the
UK”. For Pearl, the key to economic
success is education. When Fryar gives a lecture to
young people, he doesn't talk about pruning techniques or soil amendment. He'd
rather urge people to use what they have and put their creativity to work --
lessons his garden taught him. "Don't allow some test score to determine
where you go in life," he says. And, "If you're the smartest person
in your circle of friends, you need to get smarter friends." For Pearl,
the key to attracting more tourists to the Pee Dee is marketing. “We have the
products – we just need to package them well. Improved signage on the highway
would also go a long way to promoting our area” he says. To learn more about
Pearl’s amazing work, go to www.pearlfryar.com
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