Monday, January 14, 2013

Simon’s new book – Customer Service for Hospitality and Tourism – is now out and available for purchase. The new book explains the theory behind the importance of customer service, and acts as a guidebook for those wishing to put this theory into practice. Collected from all over the world, numerous case studies throughout the book look at customer service in practice. The book is available online at
Simon Hudson has been asked to be a contributing editor to Hotel Business Review, an online journal for hotel executives ( Over the next 12 months, Simon will write 6 articles on various topics for the journal, which is viewed weekly by thousands of industry practitioners. His first article, to appear in February, is about the service recovery paradox.

Monday, January 7, 2013

The Center's Graduate Assistant, Karen Irene Thal, presented at the 18th Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism, held January 3-5, 2013 in Seattle, Washington. The presentation, based on the paper entitled "In Word and Deed: The Processes and Promises of Corporate Greening" was a collaborative effort with the Center's Dr. Cardenas and fellow doctoral student Tarik Dogru.  The session was well attended and topic well received.