Monday, January 14, 2013
Simon Hudson has been asked to be a contributing editor to Hotel Business Review, an online journal for hotel executives (http://hotelexecutive.com). Over the next 12 months, Simon will write 6 articles on various topics for the journal, which is viewed weekly by thousands of industry practitioners. His first article, to appear in February, is about the service recovery paradox.
Posted by Dr. Simon Hudson at 12:26 PM