Monday, January 14, 2013
Simon’s new book – Customer Service for Hospitality and Tourism – is now out and available for purchase. The new book explains the theory behind the importance of customer service, and acts as a guidebook for those wishing to put this theory into practice. Collected from all over the world, numerous case studies throughout the book look at customer service in practice. The book is available online at Goodfellowpublishers.com.
Posted by Dr. Simon Hudson at 12:32 PM