Ritz-Carlton is known worldwide as a leader in customer
service. Its quaintly old-fashioned credo is 'we are ladies and gentleman
serving ladies and gentlemen'. But how does this translate to a remote island
in the South China Sea? This article just published in Hotel Business Review
looks at the Ritz-Carlton Sanya on Hainan Island and focuses on General Manager
Michel Goget’s efforts to keep the hotel at the number one position on the
island. Training is key, but the hotel’s policy is to do considerable
groundwork before the guests’ arrival – even to the extent of providing a
‘romanceologist’ to orchestrate romantic evenings, proposals and engagements to
create the perfect environment for couples.
To read the article, click here:
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