Dr. Hudson's brother Paul has a wealth of
experience solving problems for travelers. Having worked in the travel industry
for more than 30 years, Paul has held previous roles as Head of Overseas
Operations at Neilson Active Holidays, Product Development Manager and Overseas
Director at Cosmos Holidays, and Regional Manager for First Choice Holidays. He
is currently Operations Director at Luxury
Family Hotels (LFH),
where he is responsible for the operation of eight hotels in the UK. In an
article just published in Hotel Business
Review Simon has written about Paul's service recovery philosophy which is 'Fix
it, plus one', encouraging excellence in service recoveries through training
and empowerment. See the full article at:
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